FAQ Centre
Answers to all te77 common questions
From making a deposit to claiming a bonus, login issues, or responsible gambling — find clear, straightforward answers to all your questions right here.
Whether you are new to te77 or a seasoned player, questions come up from time to time. On this page we have organised the most frequently asked questions into five categories: deposits, withdrawals, account, limits and controls, and the welcome bonus. Each answer is kept brief and to the point so you can make decisions quickly. If you do not find the answer you need, reach out to our 24/7 live chat.
Deposit Questions
te77 does not charge any deposit fees. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges, which are entirely subject to their own policies. No processing fee is deducted by te77.
Log in and go to the Cashier or Deposit menu, then select bKash as your payment method. Send money to the designated bKash number and enter the reference number correctly. As soon as the transaction is confirmed, the amount will be added to your te77 balance.
At te77, the minimum deposit amount across all payment methods — bKash, Nagad, Rocket, and Upay — is ৳200. This limit is the same for all methods; there is no separate limit for any method.
Yes, the steps are the same. Go to the Cashier, select Nagad, send money to the designated number, and submit the transaction ID. Nagad payments are usually processed quickly and added to your balance immediately upon success.
Withdrawal
Yes. te77's withdrawal system runs 24 hours a day, 7 days a week. Whether it's late at night, a public holiday, or a weekend — you can submit a withdrawal request at any time and it is typically processed within 10–45 minutes.
Withdrawals are usually pending for one of two reasons: account verification is not yet complete, or the wagering requirements on an active bonus have not been met. If your withdrawal is not going through, contact live chat — our support team can quickly identify the cause.
Yes, but you must meet the specified wagering requirements. For the welcome bonus, you need to wager 15 times the bonus amount. For example, if you receive a ৳1,500 bonus, you must complete a total of ৳22,500 in wagers. After that, winnings earned from the bonus become eligible for withdrawal.
Withdrawals at te77 are typically completed within 10 to 45 minutes. This applies to all mobile banking methods — bKash, Nagad, Rocket, and Upay. Occasionally it may take slightly longer depending on network conditions.
The minimum withdrawal amount at te77 is ৳500. This limit is the same for all mobile banking methods. When withdrawing, make sure your account has a sufficient withdrawable balance.
Account & Login
No. Each player is allowed only one account at te77. If a person is found to have multiple accounts, it will be considered a violation of the platform's rules and the accounts involved may be suspended.
To change certain core account details — such as your registered name or phone number — you will need to contact support. Submit a request via live chat or email, and the support team will assist you after completing the necessary verification.
To join te77, go to the login page and fill out the registration form. Enter your mobile number, preferred password, and the required details. You must be at least 21 years old. Once registration is complete, you can log in right away.
First, make sure you are entering the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option. If the problem persists or your account is locked, contact us via live chat or email at [email protected].
Limits & Controls
Yes. te77 supports responsible gambling. You can inform the support team if you want to set daily, weekly, or monthly deposit limits. These limits are for your own protection and can be adjusted at any time through a request.
Some warning signs are: spending more than your budget, repeatedly gambling to chase losses, reducing time with family or at work to gamble, or feeling uneasy or anxious. If these signs appear, take a break and seek help.
If you want a cooling-off period (a temporary break) or self-exclusion (keeping your account inactive for a set period), contact us directly via live chat or email at [email protected]. Our support team will act quickly without asking any questions.
First, let te77's support team know — we will help you set up tools and limits. Beyond that, in Bangladesh you can contact the National Institute of Mental Health (NIMH) or a trusted healthcare provider for mental health counselling.
Yes. te77 is for people aged 21 and above only. Age is verified during registration and accounts for minors are not approved. This policy is in place to protect all players.
Welcome Bonus
At te77, wagering for the welcome bonus is based on the bonus amount only — not the deposit amount. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to wager 15 × ৳1,500 = ৳22,500, after which you can withdraw the bonus winnings.
Yes, the welcome bonus has an expiry date. If the wagering requirements are not met within the specified time, the bonus may expire. The exact duration is stated in the bonus terms and conditions; if in doubt, ask support.
Activate the bonus option when making your first deposit. With a deposit of ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. If you deposit ৳8,000 or more, you can receive a maximum bonus of ৳5,000, bringing your total balance to ৳13,000. The bonus rate is 150%, up to a maximum of ৳5,000.
Yes, but cancelling an active bonus will remove both the bonus and any winnings earned from it. Only the original deposit amount will remain. To cancel a bonus, inform support via live chat.
No. The welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus by opening a new account will be treated as a rule violation and both accounts may be closed.
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